Effective date: September 13, 2026
Business use only. Kola CRM is offered only to organizations and other business customers for commercial use. These Terms are intended to govern a business-to-business transaction.
These Terms and Conditions (the “Terms”) form a legally binding agreement between Chestnut Compute Corp (“Chestnut Compute”, “we”, “us” or “our”) and the business entity or other organization purchasing or using Kola CRM (the “Licensee”, “you” or “your”). Chestnut Compute is an Ontario corporation with offices at 302-1 Brian Peck Crescent, Toronto, Ontario M4G 4J7, Canada.
By purchasing, downloading, installing, accessing or using Kola CRM, you agree to these Terms. If you purchase or use Kola CRM for an organization, you represent that you have authority to bind that organization. “You” and “Licensee” then mean that organization.
Kola CRM is a business-to-business customer relationship management application offered as a one-time purchase perpetual software licence. It is delivered as a self-contained HTML application. Depending on the licence tier, it runs locally in a browser or on infrastructure selected and controlled by the Licensee.
Subject to payment and continued compliance, Chestnut Compute grants the Licensee a non-exclusive, non-transferable, perpetual licence to install and use the purchased version of Kola CRM for the Licensee’s internal business purposes, within the applicable tier limits. The licence is for the purchased major version. Minor updates and bug fixes released within that major version are included when made available. This licence does not transfer ownership of the software.
The Licensee may not use Kola CRM to provide CRM-as-a-service, hosting, bureau or other services to third parties without a separate written agreement.
| Tier | Permitted users | Delivery | Hosting |
|---|---|---|---|
| Starter | Up to 3 permitted users using the designated credential | Licensed HTML file | Local browser storage |
| Professional | Up to 10 named users | Licensed HTML file and licence key | Licensee-selected hosting; domain-locked |
| Business | Unlimited users within one organization | Licensed HTML file and licence key | Licensee-selected hosting; domain-locked |
One licence covers one organization, one legal entity and one production deployment unless the order expressly states otherwise. Exceeding a tier limit is a material breach.
Except as expressly permitted, the Licensee must not redistribute, resell, sublicense, publish, transfer, modify or commercially host Kola CRM; share or publish licence keys; remove proprietary notices, watermarks or validation code; reverse engineer, decompile or disassemble the software; or circumvent copy protection, domain locking or licence validation.
The Licensee may transfer the licence to a successor entity in a merger, reorganization or sale of substantially all relevant assets if the successor assumes these Terms and the licence is not used by more than one organization.
Kola CRM may contact Chestnut Compute’s licence-validation service when it loads. The request may include a hashed licence key, hostname for Professional and Business tiers, IP address, tier, validation result and timestamp. A temporary validation outage may trigger a grace period; prolonged inability to validate may limit functionality. Chestnut Compute may use this information to enforce licences and investigate misuse. Validation information is not used for advertising or sold to third parties. See the Privacy Policy.
The Licensee retains its rights in CRM data. Except for optional Cloud Backup, CRM data is stored on the Licensee’s device or selected server and is not ordinarily transmitted to Chestnut Compute. The Licensee is responsible for its data, hosting provider, access controls, credentials, firewall, operating system, browser, backups, disaster recovery, security configuration and compliance with applicable law.
Chestnut Compute does not provide managed hosting, continuous monitoring, security administration, uptime guarantees or disaster recovery. Chestnut Compute does not remotely access the Licensee’s servers unless separately agreed in writing.
Installation, configuration, migration, training and enhanced support may be purchased separately. Those services are governed by the applicable order, statement of work or support plan. Unless expressly stated there, they do not constitute managed hosting or a guarantee of compatibility, security, uptime, data restoration or resolution.
Kola CRM is not designed or intended for payment-card information, protected health information, clinical records, government identification numbers, employment records, regulated financial information or other highly sensitive personal information. The Licensee must not use Kola CRM for those purposes unless Chestnut Compute expressly agrees in writing.
The optional “Ask Kola” feature requires the Licensee’s own API key from a supported AI provider, currently Anthropic or OpenAI. The key is stored in the Licensee’s browser storage and is not transmitted to Chestnut Compute. If enabled, prompts and CRM information selected by the Licensee may be sent directly from the Licensee’s environment to the applicable provider. Chestnut Compute does not receive or retain AI prompts, responses or usage telemetry.
The Licensee is responsible for reviewing the provider’s terms, privacy policy, retention and security settings, API costs and configuration. The Licensee must not submit sensitive or regulated information. AI features can be disabled. AI output may be inaccurate, incomplete, biased or unsuitable and is not legal, financial, medical or other professional advice.
Optional Cloud Backup is a separate annual subscription, currently priced at USD $49 per year, subject to change on reasonable notice. It renews annually unless cancelled. Coverage continues through the paid period. After cancellation, encrypted backup data is scheduled for deletion after 30 days, subject to legal holds, technical limitations and the stated service process.
Data is encrypted in the Licensee’s environment before transmission. Chestnut Compute does not possess the decryption key and does not ordinarily access the contents. Chestnut Compute may process backup metadata such as account identifier, snapshot date, size, version and technical logs.
Cloud Backup is an additional backup option, not a replacement for independent backups. It is provided on a best-efforts basis without an uptime, completion, integrity, availability or restoration guarantee. Chestnut Compute does not provide restoration or data-reconstruction services unless expressly agreed. The Licensee is responsible for recovery credentials, encryption keys, exports and independent testing.
Payments are processed by Stripe. Prices exclude applicable taxes unless expressly stated otherwise. The price at checkout applies to that purchase. Major versions may require a separate upgrade purchase.
One-time licences may be refunded within 30 days of purchase by contacting support@kolacrm.com with the order number and purchasing email. After a refund, the licence is revoked and all copies must be deleted. Cloud Backup is refundable within 14 days of initial subscription purchase or renewal. Marketplace purchases follow the marketplace refund policy.
Kola CRM, its code, design, documentation, branding and related materials belong to Chestnut Compute and are protected by applicable intellectual-property laws. The Kola CRM and Chestnut Compute names and marks may not be used without permission. The Licensee retains rights in its data.
Suggestions or feedback may be used by Chestnut Compute worldwide, perpetually and royalty-free without compensation or attribution.
The Licensee must use Kola CRM lawfully and must not infringe rights, send unlawful unsolicited commercial communications, process data without required authority, or circumvent technical protections. The Licensee is responsible for notices, consents, permissions and legal compliance relating to information it enters into Kola CRM.
Chestnut Compute will use commercially reasonable measures intended to distribute Kola CRM without knowingly included malicious code. Except for that limited commitment and any express written service commitment, Kola CRM and Cloud Backup are provided “AS IS” and “AS AVAILABLE”. To the maximum extent permitted by law, Chestnut Compute disclaims implied warranties of merchantability, fitness for purpose, non-infringement, uninterrupted operation, error-free operation, compatibility, accuracy, data preservation, backup integrity and AI output.
To the maximum extent permitted by law, Chestnut Compute and its directors, officers, employees and agents will not be liable for indirect, incidental, special, consequential or punitive damages, lost profits, revenue, business opportunity, goodwill, anticipated savings, substitute services, or loss, corruption or inability to recover data, whether arising in contract, tort, negligence, statute or otherwise.
Subject to the exceptions below, aggregate liability for all claims arising from or related to these Terms will not exceed the greater of: (a) amounts paid or payable for the affected licence, Cloud Backup and related services during the 12 months before the event giving rise to the claim; or (b) CAD $1,000.
The exclusions and cap do not apply to liability that cannot legally be limited, fraud or wilful misconduct. They do not limit the Licensee’s payment obligations or indemnity obligations. The parties may agree to a different cap in a signed order or statement of work.
The Licensee will defend, indemnify and hold harmless Chestnut Compute and its personnel from third-party claims, losses, damages, penalties, costs and reasonable legal fees arising from the Licensee’s breach, unlawful use, data, violation of privacy or intellectual-property rights, or use of prohibited information.
The indemnified party will provide prompt notice, reasonable cooperation at the indemnifying party’s expense and control of the defence. No settlement may impose an admission, payment, injunction or non-monetary obligation on the indemnified party without its written consent.
Except where immediate action is reasonably necessary to prevent security harm, unlawful use or unauthorized distribution, Chestnut Compute will give written notice of a material breach and 14 days to cure. Chestnut Compute may suspend or revoke a licence for uncured material breach, public key distribution, excess use, refund, illegal use or serious security risk.
Upon termination, the Licensee must stop using Kola CRM and delete copies, subject to any legally required retention. The Licensee may export available Cloud Backup data before deletion. Termination does not affect accrued rights or the perpetual licence if termination resulted from Chestnut Compute’s error.
Chestnut Compute may provide bug fixes and minor updates within the purchased major version but does not guarantee a release schedule or roadmap. Updates may require changes to the Licensee’s browser, operating system, hosting environment or third-party services. Major versions may be sold separately. Chestnut Compute may discontinue the product on reasonable notice; discontinuation does not revoke a valid existing copy.
Ontario law and applicable federal Canadian law govern these Terms, except to the extent mandatory law cannot be excluded. The parties will first negotiate in good faith for 30 days. An unresolved dispute will be finally resolved by one arbitrator seated in Toronto, Ontario, under the Arbitration Act, 1991 (Ontario), in English. The arbitrator may award remedies available from a court subject to these Terms. Either party may seek urgent injunctive relief from a court of competent jurisdiction in Toronto.
Chestnut Compute may update these Terms. Material changes will be posted and, where practicable, sent to the email address on file at least 30 days before taking effect. Continued use after the effective date constitutes acceptance. If the Licensee does not accept a material change, it may cease use and request a pro-rated refund where applicable. Changes required by law or addressing security may take effect immediately.
Chestnut Compute Corp
302-1 Brian Peck Crescent
Toronto, Ontario M4G 4J7
Canada
legal@kolacrm.com
support@kolacrm.com